Refunds & cancellation

Last updated 8 August 2026

Coaching Workbench is a monthly subscription to online software, billed in advance in South African Rand (ZAR). This page explains exactly how cancelling and refunds work.

1. The free trial

Every new account gets 14 days of full access without entering a card. Nothing is charged during the trial and nothing is charged at the end of it — if you do not subscribe, the account simply pauses. There is nothing to cancel and nothing to refund.

2. Cancelling

• Cancel at any time from Account → Subscription inside the app, or by emailing support@coachingworkbench.com.
• Cancelling stops all future billing immediately.
• Your access continues to the end of the month you have already paid for. You are not cut off the moment you cancel.
• There is no cancellation fee and no minimum term.

3. Refunds

Because the trial lets you evaluate the product fully before paying, we do not routinely refund part-used months. We will refund in these cases:

• Charged after cancelling. If we bill you after you cancelled, we refund that charge in full.
• Duplicate or incorrect charge. Refunded in full.
• An extended outage that made the Service unusable. We refund the affected period.
• Within 7 days of your first paid month, if the Service does not do what this website says it does, tell us what is missing and we will refund that first month in full.

Outside those cases, a part-used month is not refunded — but cancelling always stops the next charge, and you keep access for what you have paid for.

4. How to request a refund

Email support@coachingworkbench.com with the email address on the account and the date of the charge. We respond within 2 business days.

5. How refunds are paid

Approved refunds are returned through Paystack to the same card that was charged. We cannot refund to a different card or by another method. Once we submit a refund it typically reaches your account within 5–10 business days, depending on your bank.

6. Your statutory rights

Nothing here limits your rights under the Consumer Protection Act, 68 of 2008, or the Electronic Communications and Transactions Act, 25 of 2002.

7. Contact

Dust consulting CC
165 Cent Street, Lynnwood-Glen, Pretoria 0081, Gauteng, South Africa
Email: support@coachingworkbench.com
Phone: +27 83 262 4873