Terms of service

Last updated 8 August 2026

These terms govern your use of Coaching Workbench (“the Service”), operated by Dust consulting CC, registration number 2009/065617/23, of 165 Cent Street, Lynnwood-Glen, Pretoria 0081, Gauteng, South Africa (“we”, “us”). By creating an account you agree to them.

1. What the Service is

Coaching Workbench is subscription software for professional coaches. It provides client records, an assessment and resource library, scheduling, client portals and invoicing. It is a tool for running a coaching practice. It is not coaching, therapy, medical, psychological, legal or financial advice, and we are not a party to the relationship between you and your clients.

2. Your account

• You must be 18 or older and provide accurate registration details.
• You are responsible for keeping your password secure and for everything done under your account.
• One account is for one coach. You may not share login credentials.
• Tell us promptly at support@coachingworkbench.com if you believe your account has been accessed without your permission.

3. Free trial

New accounts receive full access for 14 days without payment details. At the end of the trial the account pauses unless you subscribe. No charge is made during or at the end of a trial.

4. Subscription and billing

• The subscription is R549 per month, in South African Rand (ZAR). We are not a registered VAT vendor, so no VAT is charged and no VAT is shown on your receipt.
• Billing is monthly in advance, by card, on the date you subscribe and on the same date each month.
• Card payments are processed by Paystack. We do not receive or store your full card details.
• By subscribing you authorise us to charge that card each month until you cancel.
• We may change the price with at least 30 days’ notice by email. If you do not accept a change, you may cancel before it takes effect.
• If a payment fails we may retry it and may suspend access until payment succeeds.

5. Cancellation

You may cancel at any time from inside the app or by emailing us. Cancellation stops future billing; access continues until the end of the period already paid for. Our refund and cancellation policy forms part of these terms.

6. Your data and your clients’ data

• You own your content. Client records, notes, resources and results you enter remain yours.
• You grant us only the licence needed to host, back up and display that content so the Service can work for you.
• Each coach’s data is separated at the database level. We do not use your client data to market to your clients.
• You are the responsible party for your clients’ personal information under POPIA. You must have a lawful basis for storing it and for sharing it with them through the Service.
• You may export your data at any time. See our privacy policy.

7. Acceptable use

You may not use the Service to store or send unlawful, abusive or infringing material; to attempt to access another coach’s data; to probe, scan or overload our systems; or to resell access to the Service without our written agreement.

8. AI-assisted features

Some features draft text using a third-party AI model. Drafts are a starting point, not professional output: you are responsible for reviewing anything before you rely on it or give it to a client. We do not guarantee that generated content is accurate, complete or suitable for a particular person.

9. Availability

We aim to keep the Service available continuously but do not guarantee uninterrupted access. Maintenance, third-party outages and events beyond our control may interrupt it. We will give reasonable notice of planned maintenance where we can.

10. Suspension and termination

We may suspend or close an account that breaches these terms, that is used unlawfully, or where payment remains unpaid. Where we close an account for a reason other than a serious breach, we will give you a reasonable opportunity to export your data first.

11. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including under the Consumer Protection Act. Subject to that, our total liability to you in any 12-month period is limited to the subscription fees you paid us in that period, and we are not liable for indirect or consequential loss, loss of profit, or loss of data to the extent it results from your own failure to keep your own copies.

12. Changes to these terms

We may update these terms. Material changes will be notified by email or in the app at least 30 days before they take effect. Continuing to use the Service after that constitutes acceptance.

13. Governing law

These terms are governed by the laws of the Republic of South Africa, and the parties submit to the jurisdiction of the South African courts.

14. Contact

Dust consulting CC
165 Cent Street, Lynnwood-Glen, Pretoria 0081, Gauteng, South Africa
Email: support@coachingworkbench.com
Phone: +27 83 262 4873